Generated by All in One SEO v4.9.10, this is an llms.txt file, used by LLMs to index the site.

# Resilient Profit Partners

Clarity for confident decisions that drive measurable profit.

## Sitemaps

- [XML Sitemap](https://resilientprofitpartners.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [Blog](https://resilientprofitpartners.com/blog/) - Read expert insights on business growth, profit optimization, and financial resilience.
- [The Silent Profit Drains No One Talks About, and How to Find Them](https://resilientprofitpartners.com/2025/10/03/hidden-profit-drains/) - Many privately held businesses look profitable on paper, yet silent drains quietly erode margins and value. This post shows where profit really slips away and how to uncover it before it’s too late.
- [Why Business Decisions Matter: Key Insights from Northeast Ohio Leaders](https://resilientprofitpartners.com/2025/03/14/business-decisions-northeast-ohio/) - Discover key decision-making strategies from Northeast Ohio business leaders. Learn how they navigate challenges to thrive in today’s evolving market.
- [The Purpose Behind Our Study of Ohio Businesses: Why This Research Can Help Your Company](https://resilientprofitpartners.com/2025/03/19/purpose-of-ohio-business-study/) - Curious about how data-driven insights can guide your business? Learn how our survey on business challenges in Northeast Ohio can help you make smarter decisions and improve resilience.
- [Behind the Scenes: How We Conducted Our Business Study](https://resilientprofitpartners.com/2025/05/30/behind-the-scenes-business-study/) - In this post, we walk through the process of how we conducted our business decision-making study, detailing our methods and the insights we gained from 53 business leaders.
- [Insights from Northeast Ohio Business Leaders: Decision-Making, Strategy, and Success](https://resilientprofitpartners.com/2025/03/31/northeast-ohio-business-leaders-survey-insights/) - Discover insights from Northeast Ohio business leaders on decision-making, strategy, and overcoming challenges in our latest survey and video series.
- [7 Reasons MLMs are So Attractive to Established Business Owners [Video]](https://resilientprofitpartners.com/2018/07/07/7-reasons-mlms-attractive/) - Why would a business owner who is already established want to join a Multi-Level Marketing opportunity? In this video, I answer some questions about why this is such a compelling offer and why joining an MLM can be so dangerous. Check it out, or read a transcript (with links and other juicy details) by scrolling
- [Analyzing Profit Margins FAQs Part 2: Profitability](https://resilientprofitpartners.com/2018/08/15/analyzing-profit-margins-profitability/) - A company’s margin of profit is one of the most important indicators about its health. In this second post, I share answers from my live video event including: Which numbers should I be looking at? What’s the difference between a Measure, Metric, and KPI? Are “sales” and “profit” the same thing? How do I expand without running
- [What Happened After I Got a Professional Color Consult [Video]](https://resilientprofitpartners.com/2018/07/13/what-happened-after-i-got-a-professional-color-consult-video/) - As a business consultant specializing in strategic risk, I discuss all areas where a company can be vulnerable to failing long-term. One area that I believe affects a lot of business owners—but that we don’t often talk about—is how we present ourselves professionally, which includes the colors we wear. In this post, I share my
- [What to Do When You Realize Your Customer Is Not a Good Fit](https://resilientprofitpartners.com/2018/06/26/what-to-do-when-you-realize-your-customer-is-not-a-good-fit/) - Customer service is a critical part of growing a healthy business. Every successful business owner creates an environment that attracts and serves the needs of Ideal Customers, regardless of her or his personal preferences. But what happens when a customer is not a great fit for your business? What should you do? I talk to
- [Company Culture FAQs Part 2 of 5](https://resilientprofitpartners.com/2018/07/31/company-culture-faqs-part-2/) - This is the second post in a series about Frequently Asked Questions on the topic of Company Culture. I will explain why it’s important, and provide some examples of companies with a good and bad culture. Watch the recorded video here, or keep reading for bonus-filled content. Part 1 | Part 2 | Part 3
- [How to Calculate What Staff Turnover is Costing You](https://resilientprofitpartners.com/2018/05/09/how-to-calculate-what-staff-turnover-is-costing/) - Did a long-time employee just hand in their 2-week notice? Are you worried about how fast you’ll be able to find a reliable replacement? Hiring the right people is extremely important for every business owner. That’s because staff are the most important resource in any company. Replacing an employee can cost significant money, time, and effort.
- [How to Complete a PESTEL Analysis](https://resilientprofitpartners.com/2018/05/11/how-to-complete-a-pestel-analysis/) - The PESTEL tool is used to evaluate various threats and opportunities in 6 key areas: Political, Economic, Social, Technological, Environmental and Legal. It is typically used as during long-term planning to get a macro (big picture) perspective on issues that could impact the organization. Combined with the SWOT Analysis, this tool can provide incredible insights
- [What You Can Do to Boost Risk Intelligence After Losing Staff](https://resilientprofitpartners.com/2018/05/08/boost-risk-intelligence-after-losing-staff/) - If you own a business, you are responsible for every detail in your company: hiring, firing, and everything in between. When a key employee hands you their resignation letter... what is your typical response? Do you feel alarmed, frustrated, nervous, or angry? Are you afraid of what could go wrong? Without a clearly defined processes
- [Which Titles to Use if You’re an MLM or Direct Sales Rep](https://resilientprofitpartners.com/2018/11/09/which-titles-to-use-mlm/) - We use job titles to communicate our knowledge and expertise. A job title conveys who we are, what we do, and how we do it... summed up in a few words. I have noticed a trend in the MLM and Direct Sales community, where reps portray themselves using inaccurate or even deceptive titles. This can be
- [Featured Practitioner: Jacob Corley, LMT, FRCms of Optimal Function and Wellness](https://resilientprofitpartners.com/2019/06/17/featured-practitioner-jacob-corley/) - Jacob Corley says: “The major driver for my work is that I want the average person to feel confident enough in their own body that they can do whatever they want with their life. Whether it be running a marathon, going on a hike, or playing with their kids on the floor without pain—I want to give them that freedom.”
- [Company Culture FAQs Part 1 of 5](https://resilientprofitpartners.com/2018/07/30/company-culture-faqs-part-1/) - What’s the purpose of reviewing your company culture? Does social media impact a company’s culture? I answer these questions—and much more—in my Live Facebook Video. Check out the recorded video here, or read the transcript below (including bonus content!) Part 1 | Part 2 | Part 3 | Part 4 | Part 5 https://youtu.be/qU4SrIpEtms Topic:
- [Company Culture FAQs Part 3 of 5](https://resilientprofitpartners.com/2018/08/01/company-culture-faqs-part-3/) - In part 3 of the series about Frequently Asked Questions on creating a sustainable Company Culture, we discuss the benefits and downsides of social media. I'll also share my secret to finding balance as a business owner. Watch the recorded video here, or reading bonus-filled content below. Part 1 | Part 2 | Part 3
- [11 Ways Multi-Level Marketing is Like a Cult](https://resilientprofitpartners.com/2018/11/02/11-ways-multi-level-marketing-is-like-a-cult/) - We have the power to exert tremendous influence on others. Sometimes, people use this power to take advantage of those who are vulnerable by exerting tremendous control on their choices and behavior. Today I want to share some insights about why Multi-Level Marketing companies operate exactly like a cult and how to build risk intelligence to keep
- [199 (Potentially Dangerous) Titles Used by MLM and Direct Sales Reps](https://resilientprofitpartners.com/2018/11/05/199-dangerous-titles-mlm/) - Multi-Level Marketing (MLM) products are everywhere. They are particularly common in the healthcare industry. While some products may provide some relief when used properly, I believe the biggest problem created by the MLM industry is their blatant misuse and disregard for job titles. Inaccuracy in Multi-Level Marketing There are 3 significant problems caused by MLM companies:
- [Featured Practitioner: Chris Flaig, LMT, CTB of Revive Therapeutic Massage LLC](https://resilientprofitpartners.com/2019/05/23/featured-practitioner-chris-flaig/) - Chris Flaig, LMT: “A lot of the people who schedule with me say they chose me because they see that I will actually do something to help with the problem. I won’t just put lotion on them; there’s a therapeutic side to what I do. They see that I specialize in certain types of injuries and problems. So most definitely, being niched has attracted people who are looking for what I do.”
- [Company Culture FAQs Part 4 of 5](https://resilientprofitpartners.com/2018/08/01/company-culture-faqs-part-4/) - In part 4 of our series on Frequently Asked Questions about Company Culture, we discuss leadership transitions, decision-making, and why it's important to make room for your staff to grieve. Watch the recorded video here, or read below for bonus-filled content. Part 1 | Part 2 | Part 3 | Part 4 | Part 5 https://youtu.be/qU4SrIpEtms?t=34m19s
- [What I Learned from Creating a Word Art Self-Portrait](https://resilientprofitpartners.com/2018/10/19/what-i-learned-from-word-art/) - I am always on the lookout for tools that can help us dig deeper and get clarity about decision making. Recently, I tried a simple art project that turned out to be a the perfect blend of creative expression and self-reflection. In this post, you’ll hear how this tool can help you develop a strategy
- [Examples of the Sneaky Promises MLMs Use to Attract New Reps](https://resilientprofitpartners.com/2018/11/16/sneaky-promises-mlms/) - Multi-Level Marketing (MLM) and direct marketing are very popular. The rate of growth of direct sales companies is staggering, especially in the healthcare industry. Unfortunately, the MLM business model is predatory and takes advantage of people who are in vulnerable situations. Health and Wellness products sold by MLM companies are often unregulated, overpriced, and exaggerate the
- [How to Calculate the Impact and Probability of Business Risk](https://resilientprofitpartners.com/2018/12/02/calculate-impact-and-probability/) - I was recently asked to explain the “Impact Score” in a Strategic Risk evaluation process. This is easy to do with a tool called the Strategic Risk Severity Matrix. In this post, I’ll walk you through each step of using this tool, along with a practical example to demonstrate how it works. Why Does Severity
- [Featured Practitioner: Beth Petersen, LMT of Unwind Bodywork](https://resilientprofitpartners.com/2019/04/22/featured-practitioner-beth-petersen/) - Beth's practice niche: Thai Massage for adults and athletes with chronic tension in Sioux Falls, South Dakota. Find out why she entered the profession and how it is thriving with a niche specialization.
- [Niche Markets FAQs Part 1 of 2: Basics](https://resilientprofitpartners.com/2019/01/22/niche-markets-faqs-basics/) - This is the 4th of a five-part Facebook Live series on topics related to business development and strategic planning. Many of my clients are independent healthcare practice owners who have trouble growing their business in a healthy way. I find that practitioners often struggle to attract patients who fit their philosophy and goals. Not every customer
- [29 Medical Conditions that Make an Excellent Niche Focus](https://resilientprofitpartners.com/2019/04/26/29-medical-conditions/) - One aspect of a niche market is to consider which particular health condition you enjoy treating. Consider zeroing in on a health condition for which you have the passion, expertise, and training to solve.
- [HBO's Chernobyl, Risk, and the Devil's Advocates who Kept Us Safe](https://resilientprofitpartners.com/2019/05/29/hbo-chernobyl/) - What stands out to me after watching the HBO’s Chernobyl is the bravery of a variety of people. Alarms were raised. Earlier detection and evacuation would have saved many from undue exposure. Yet time and again, the Devil’s Advocates were stopped.
- [What Does it Take to Develop a Triple Niche?](https://resilientprofitpartners.com/2019/04/15/develop-triple-niche/) - A triple niche is a specific and targeted business focus to solve problems for a group of Ideal Patients in 3 (or more) areas. Find your niche by developing an awareness of how your Ideal Patients respond and how you can provide maximum value to solve a problem for them.
- [How MLMs Use the Psychology of Influence](https://resilientprofitpartners.com/2019/07/08/mlms-psychology-of-influence/) - One thing that most bothers me about Multi-Level Marketing (also known as Direct Sales) is how they tend to prey on those who are particularly vulnerable and already experiencing financial pressures. Instead of providing a sustainable way to earn money and become self-sufficient, this model keeps reps stuck in a never-ending cycle of buying products and signing up other unsuspecting victims.
- [Niche Markets FAQs Part 2 of 2: The Questions](https://resilientprofitpartners.com/2019/01/25/niche-markets-questions/) - In this post, I share my answers to Frequently Asked Questions about establishing a niche market for your business, including: Why is niching important? Can niching go too far? How do I decide on the right niche? Why is it hard to limit your business? Plus other topics related to picking a niche. Watch part
- [10 Variations of the “Employee for a Day” Experience](https://resilientprofitpartners.com/2019/02/14/10-variations-employee-for-a-day/) - I thought I knew everything about my company... until the day I stepped out of my management role and into those of front-level staff. Working in new job tasks was the most eye-opening thing I ever did as a manager. The act of observing their roles first-hand made it crystal clear where the problems were
- [The 5 Elements of a Niche](https://resilientprofitpartners.com/2019/05/22/5-elements-niche/) - There are many dangers that can happen when you pick a specialization. Here are 5 things to keep in mind as you navigate this decision-making process.
- [Why a Niche Will Make Your Healthcare Practice More Successful](https://resilientprofitpartners.com/2019/03/20/niche-healthcare-practice-successful/) - It's a mistake to offer broad, generalized, non-specific services. Here are some reasons to consider a healthcare #niche.
- [My Experience at Washington State Medical Association's 2019 Annual Meeting](https://resilientprofitpartners.com/2019/10/18/wsma-2019-annual-meeting/) - Medicine is undergoing a big transformation right now. Based on what I observed, practitioners seem very committed to giving their patients evidence-based, high-quality care and care deeply about serving patients’ needs.
- [The MLM Persuasion Tricks That Convinced Me to Join](https://resilientprofitpartners.com/2019/07/05/mlm-persuasion-tricks/) - I felt convinced that my success was inevitable. I thought I had what it takes to make it as a sales rep. But in reality, I had just joined the very, very bottom of a business that preys on its new recruits.
- [The Specialized Massage Therapy Practice Niche](https://resilientprofitpartners.com/2019/03/22/specialized-massage-niche/) - Facts about the Massage Therapy industry, ideas for creating a niche, and 3 awesome examples of massage therapy practitioners who niche!
- [Why Strategy is Important in Camping... and in Marketing](https://resilientprofitpartners.com/2019/06/05/strategy-camping-marketing/) - Camping is an experience that starts with a plan. Without some idea of where you're going and how you'll stay safe, it could put you in a really dangerous position. Once you create a good Strategy and have the right Tactics, your goal of seeing a breathtaking view can become a reality.
- [7 Things HBO’s Chernobyl Taught Me About Devil’s Advocates](https://resilientprofitpartners.com/2019/06/03/7-things-hbo-chernobyl/) - Devil’s Advocates are incredibly valuable because of their ability to make you aware of blind spots and bias, and also because they can foresee problems and help you prepare for the worst. There were plenty of Devil’s Advocates in the weeks that led up to the Chernobyl disaster. Here's what they taught me.
- [Perspective Shifts and My (New) Irish Heritage](https://resilientprofitpartners.com/2019/03/17/perspective-shifts-new-irish-heritage/) - March 17 is an American holiday to commemorate St. Patrick, the patron saint of Ireland. Although it was not originally celebrated in Ireland, this day is important to Irish immigrants as a way to remember their heritage. And it’s one that I have never celebrated. Until recently. As with most oral family histories, mine was
- [35 Potentially Harmful Dietary Supplements You Should Know About](https://resilientprofitpartners.com/2019/11/12/harmful-dietary-supplements/) - “Be sure to take your vitamins!” This is the message we hear starting in childhood: that supplements are an essential part of a healthy lifestyle. But despite a widespread belief that they are safe because they are natural, the truth is that some supplements can be quite dangerous. Rather than enhancing health, consuming them in
- [Frankenstein Management: Why Bias Can Destroy a Great Business](https://resilientprofitpartners.com/2019/10/31/frankenstein-management/) - In a Frankenstein business, leaders lose control of their creation. The business does things its leaders don’t want it to do. ...These are examples of how a company begins to fail.
- [7 Things I Learned as a Keynote Speaker](https://resilientprofitpartners.com/2019/09/24/7-things-keynote-speaker/) - As a keynote speaker, you will be expected to be in communication with not just the planning committee, but also other speakers, presenters, vendors, and conference attendees.
- [12 False Promises MLM Companies Often Make](https://resilientprofitpartners.com/2020/07/03/12-false-promises-mlm/) - Here is my response to "12 Reasons MLM Companies are Fantastic" -- including potential risks for each statement.
- [New Health and Wellness MLMs and Why They are Dangerous](https://resilientprofitpartners.com/2019/05/08/new-mlms/) - In addition to being inherently dangerous, MLMs selling health & wellness products can easily cross into unethical and illegal practices which result in physical, emotional, and financial damage to consumers.
- [Check Out My Guest Post About Doctors Who Sell Multi-Level Marketing](https://resilientprofitpartners.com/2019/10/21/guest-post-doctors-mlm/) - I was recently invited to share a guest post for The Anti-MLM Coalition, a team of writers who reveal the truth about multi-level marketing. Founded in 2017, the Coalition is a group of volunteer activists from around the globe who want to shine a light on what is actually going on in the MLM industry. Since
- [How to Understand the Quantitative and Qualitative Data in Your Business](https://resilientprofitpartners.com/2020/02/14/quantitative-qualitative-data/) - Confused about how to measure quantiative and qualitative data? You'll find a detailed explanation in this article.
- [Interpreting the Quantitative Data (Numbers) in Your Business](https://resilientprofitpartners.com/2020/03/11/quantitative-data/) - A deep-dive of your business numbers helps you see customers needs and employee frustrations; and it also provides the data you need to make decisions with a high degree of risk intelligence.
- [6 Versions of the 3 P’s as seen on CNBC’s “The Profit” with Marcus Lemonis](https://resilientprofitpartners.com/2018/12/20/6-versions-of-the-3-ps/) - Marcus Lemonis popularized the 3 P's concept "People, Process & Product". But do you know where it actually originated—and its other versions? Find out here.
- [What to Do If Your “Year In Review” is a Disappointment](https://resilientprofitpartners.com/2018/12/29/year-in-review-disappointment/) - Some years, things go really well. And some years, they do not. If you’ve experienced a lot of difficulties in your business, you may be tempted to see it as a massive failure: “What a crummy year! It was so terrible. I can hardly wait for it to be over.” “The new year can’t come
- [How to Create an Ideal Customer Bubble Graph](https://resilientprofitpartners.com/2018/12/30/ideal-customer-bubble-graph/) - Today, I want to share a really useful tool that can help you identify your best customers. It’s called the Ideal Customer Bubble Graph. This is a great way to know which of your customers are Ideal—individuals who have following qualities: They generate the highest profit margins, They give you the fewest problems, They align
- [My 2018 Business Year In Review](https://resilientprofitpartners.com/2019/01/03/2018-business-year-in-review/) - Another year has come to a close. It’s time to reflect on how 2018 went. And that can feel… like getting your teeth drilled at the dentist’s office. I’ll admit, as much as I believe in how great the Year In Review process is, that doesn’t make it entirely pleasant to actually experience. But the
- [Analysis of the Disclaimer from a Direct Sales Company](https://resilientprofitpartners.com/2019/01/07/analysis-of-disclaimer/) - Direct Sales companies, also known as Multi-Level Marketing (MLM) and Network Marketing, are growing exponentially. (Check out a list with hundreds of MLMs around the world.) But despite their popularity and far-reaching impact, the MLM business model is often predatory, unethical, and at times illegal. In this post, I want to evaluate the Disclaimer of one
- [My Honest Review of the 21 Books I Finished in 2018](https://resilientprofitpartners.com/2019/01/08/review-of-21-books-2018/) - As part of my Year In Review, I kept track of how many books I was able to read. Compared to last year, I finished fewer books (21 books versus 26 last year). But although less of my time in 2018 was spent reading, I chose to delve into a few subjects that took more
- [How to Avoid Communication that is Sexist and Gender-Specific](https://resilientprofitpartners.com/2019/01/09/how-to-avoid-communication-that-is-sexist-and-gender-specific/) - We are all familiar with terms that de-value us. Women are especially targeted in business language that is intimidating, bullying, and offensive. In this post, I’ll share some phrases that are commonly used in business communication but which have the potential to be harmful to your brand. Intimidation is the use of fear to threaten,
- [A Strategic Risk Perspective on the Future of Medicine](https://resilientprofitpartners.com/2020/03/13/a-strategic-risk-perspective-on-the-future-of-medicine/) - The doctors I spoke to shared 4 main reasons why they are frustrated with their profession: Paperwork, burnout, profitability, and positioning.
- [7 Ideas for Job Flexibility During the Coronavirus Epidemic](https://resilientprofitpartners.com/2020/03/17/job-flexibility-coronavirus/) - What you can do as a business owner to prevent staff turnover and increase productivity despite COVID-19 restrictions
- [Who are Ideal Customers, and What Do They Look Like?](https://resilientprofitpartners.com/2020/03/20/who-ideal-customers/) - If a customer is not clear about their problems, or if they hide their symptoms, it will not be a very trusting relationship. Accepting a customer who won’t share exactly what’s wrong will keep them from fully benefiting from what you can provide.
- [Which Numbers are Important in Serving Ideal Customers?](https://resilientprofitpartners.com/2020/03/26/numbers-ideal-customers/) - Every business owner should know which numbers impact its growth, barriers, and opportunities... and how they are used to attract Ideal Customers.
- [6 Things I've Learned After Serving Non-Ideal Customers](https://resilientprofitpartners.com/2020/04/03/6-things-ideal-customers/) - When you create a culture that rewards honest and open conversation, this allows customers (and staff!) to let you know what is bothering them, and unpleasant topics will not fester to the point of toxicity.
- [Which Business Models are Predatory [Podcast]](https://resilientprofitpartners.com/2020/05/14/wwb-005-which-business-models-are-predatory/) - In this episode, Grace explains the differences between 10 popular business models, the four types of organizational vulnerabilities, and which 6 principles of influence can be used (for good or for bad). WWB 005: Which Business Models are Predatory [Podcast] 05/14/2020 – 27 minutes 49 seconds Highlights and Take-Aways In this episode, we cover: The
- [The Future of Business After COVID-19 [Podcast]](https://resilientprofitpartners.com/2020/04/23/wwb-002-the-future/) - Whether your company provides face-to-face services or virtual ones, the novel Coronavirus pandemic has given us an opportunity to examine what has been going wrong… and what we can do to fix it. In this episode, you’ll hear some positive changes that are emerging from this crisis, a few negatives, some hidden opportunities, and potential
- [Interpreting Numbers and Experiences [Podcast]](https://resilientprofitpartners.com/2020/05/22/wwb-006-interpreting-numbers/) - By asking the question, "How do I translate data into my decisions for the future?" you’re already considering what to look for and how to increase the likelihood of achieving success.
- [20 Excellent Places to Look for Strategic Risk in a Company: Quantitative](https://resilientprofitpartners.com/2020/05/31/20-places-quantitative/) - Where can you find quantitative data, and how should it be evaluated for business decision-making? Find out how in this article.
- [Honeybee, Scorpion, and Nuclear Employees [Podcast]](https://resilientprofitpartners.com/2020/06/02/wwb-007-honeybee-employees/) - Let’s examine what occurs for employees when nobody seems to be listening, and how you as an owner or manager can create a system to bring about meaningful change.
- [The 5 Areas Where Your Company is Most at Risk [Podcast]](https://resilientprofitpartners.com/2020/06/27/company-risk/) - These 5 areas of risk can help you develop a really good plan for avoiding problems in your business.
- [Why Foundational Staff Have Strategic Value [Podcast]](https://resilientprofitpartners.com/2020/07/02/foundational-staff/) - In this episode, I’ll share some key thing that can help you to rethink low-level employees in your organization, and why their perspective can offer value in strategic decision-making.
- [Maslow's Hierarchy of Needs [Podcast]](https://resilientprofitpartners.com/2020/07/08/maslows-hierarchy/) - Learn how to apply this theory in your business -- what motivates your employees, and how to create an environment in which customers want to buy from you.
- [24 Ideas for Multiple Income Streams That Will Boost Your Profit Margins](https://resilientprofitpartners.com/2020/04/01/multiple-income-streams/) - Well-intentioned business owners tend to limit their revenue sources. But I believe this combination is dangerous, because it makes you vulnerable to threats... and keeps you from maximizing profitability.
- [How to Recognize Implicit Bias After What Happened to Starbucks](https://resilientprofitpartners.com/2018/04/24/how-to-recognize-implicit-bias-after-what-happened-to-starbucks/) - A recent event at a coffee shop in Philadelphia has stirred controversy about subconscious bias, corporate policies, and how to repair a company’s fractured reputation. In this article, I explain: the facts behind this event (including quotes from the young men, Starbucks leaders, Philadelphia police and Mayor, and other experts) What are Policies and Procedures?
- [7 Important Ways Female Owners Can Plan for the Future](https://resilientprofitpartners.com/2022/08/12/female-owners-plan-future/) - Most women business owners are concerned about their retirement. Read more about the ways women owners can prepare for the future.
- [Financial Facts About Women-Owned Business](https://resilientprofitpartners.com/2022/08/05/financial-facts-women-business/) - The average business owned by a woman generates half of the total average annual sales ($4.6M) of those owned by a male ($9.1M). Most female-owned businesses generate a very low level of annual revenue.
- [The 5 Challenges of Being a Female Business Owner](https://resilientprofitpartners.com/2022/04/26/the-5-challenges-female-business-owner/) - Can women business owners expect to generate the same or higher profit as male owners? How has COVID impacted business outcomes? Let’s take a look at some facts about why female business owners face unique challenges, along with practical ways to offer support. This is part 2 in a series about the realities of being
- [7 Characteristics of Female Business Owners](https://resilientprofitpartners.com/2022/03/31/7-characteristics-female-owners/) - More Companies are Owned by Women, Especially Minority Founders Women’s History Month might be over after March 31, but female business owners have a year-round impact. In the spirit of International Women’s Day and this year’s motto, Break the Bias, we can envision a world that is more diverse, equitable, inclusive, and where differences are
- [Mastering Financial Health Across Industries: 7 Strategies for Sustainable Success](https://resilientprofitpartners.com/2024/03/06/mastering-financial-health-across-industries-strategies-sustainable-success/) - Discover actionable strategies for mastering financial health across industries. Learn how to overcome common challenges, implement efficient practices, and drive sustainable success with our comprehensive guide.
- [Book Review of “60 Minute Operational Risk Management” by Stewart Lancaster](https://resilientprofitpartners.com/2018/04/23/book-review-60-minute-operational-risk-management-stewart-lancaster/) - The book 60 Minute Operational Risk Management is a reference guide for leaders who want a practical framework for recognizing and responding to risk. It breaks down complicated, abstract concepts in easy-to-understand and visual concepts. What I Liked Discussions about risk management often become really boring. In this book, Mr. Lancaster presents complex ideas in simple
- [The Dirty Dozen of Profit Leakage](https://resilientprofitpartners.com/2025/02/20/dirty-dozen-profit-leakage/) - Uncover 12 common profit leaks in your business and learn practical ways to plug them for sustainable growth and better financial health.
- [What's the Difference Between an Employee and an Independent Contractor?](https://resilientprofitpartners.com/2020/02/06/employee-ic/) - Both Employees and Independent Contractors serve important roles. This article explains how they are different.
- [How to Go Gray Confidently in 5 Easy Steps](https://resilientprofitpartners.com/2020/05/07/go-gray-confidently/) - More of us are choosing to forego the expense, time, and energy it takes to cover up our silver hair. Here is what I recommend doing if you want to try it.
- [How to Tell if It's Time to Quit [Podcast]](https://resilientprofitpartners.com/2020/05/08/wwb-004-quit/) - Business owners put a lot of time, money, energy, and effort into creating their “baby.” When problems appear, it can be really hard to look at the situation objectively. Here are 4 ways to evaluate whether to quit.
- [Ideas for Adapting Your Business [Podcast]](https://resilientprofitpartners.com/2020/05/01/wwb-003-adapting/) - If you are facing a crossroads, this could be a great opportunity to create a better version of your business. This episode provides 9 ways you can adapt to market changes, including how to evaluate both emotions and useful data for making risk intelligent decisions. What’s Wrong with Your Business? Podcast 04/30/2020 – 21 minutes
- [How Do You Find an Ideal Customer? Which Tools Can Help?](https://resilientprofitpartners.com/2020/03/25/find-ideal-customer/) - I believe there are 4 steps to find customers who will perfectly fit your expertise and business philosophy, and 3 tools that can help. This is part 2 of a 7-part series. Part 1 | Part 2 | Part 3 | Part 4 | Part 5 | Part 6 | Part 7 To watch the
- [Weathering the COVID-19 Storm as a Business Owner](https://resilientprofitpartners.com/2020/03/30/covid-storm/) - It can be difficult to keep a business running when everything seems to be going against you. Here are some practical ways to move forward in these uncertain times.
- [Using the SWOT Analysis [Podcast]](https://resilientprofitpartners.com/2020/06/10/using-the-swot/) - The point of risk management is to realize what is impacting your company, both from inside and outside. The SWOT will help you identify what is causing outcomes and what new opportunities may be available.
- [Introduction — What to Expect [Podcast]](https://resilientprofitpartners.com/2020/04/17/wwb-001-introduction-what-to-expect/) - If you’re looking for practical ways to identify opportunities and threats in your business, don’t just “try harder.” Instead, consider two risk intelligent options: Adapt to a changing market, or Quit and move on to something else. In this episode, Grace explains why she started this podcast and what you can expect in future episodes.
- [Have You Ever Served the Wrong Kind of Customer?](https://resilientprofitpartners.com/2020/04/02/wrong-customer/) - The most challenging thing about serving customers is being honest with yourself and recognizing any blind spots, bias, and prejudice that you may be unaware are even happening.
- [Interpreting the Qualitative Data (Experiences and Emotions) in Your Business](https://resilientprofitpartners.com/2020/04/08/qualitative-data/) - With qualitative data, we can look for things that are both subjective (first-hand, potentially biased perspective) and objective (neutral, independent third-party perspective).
- [What's the Difference Between an Entrepreneur and a Business Owner?](https://resilientprofitpartners.com/2020/06/24/entrepreneur-owner/) - Do you sell something that already exists in the marketplace, or do you take great risks to create something new? Read about the differences in this comparison article!
- [Interpreting a Mixed Method Data Evaluation in Your Business](https://resilientprofitpartners.com/2020/04/21/mixed-method/) - Sometimes, it is necessary to look at data that tells us about both quantity (how much) and quality (to what degree). This “mixed method evaluation” is useful for exploring the meaning behind the data.
- [The 11 Chronic Diseases That Make an Excellent Niche Focus](https://resilientprofitpartners.com/2020/03/10/chronic-diseases/) - A niche focus can make a big difference to the bottom line, because it provides a clearly defined focus for a significant segment of customers.
- [I Can't Afford to Turn Away Any Potential Customers Right Now. What Do You Recommend?](https://resilientprofitpartners.com/2020/03/31/cant-afford/) - Saying “no” is actually healthy. It feels really, really scary to turn down a customer and can feel so demoralizing that most people can’t do it. But agreeing to help everyone leads to burnout and costs more money.
- [Which Books Do You Recommend About Attracting the Right Customers?](https://resilientprofitpartners.com/2020/04/06/books-attracting-customers/) - There are three books in particular that I recommend reading if you want to learn more about attracting customers who are the right fit.
- [Ideal Customers FAQs [Video]](https://resilientprofitpartners.com/2020/03/19/ideal-customers-faqs/) - In a Facebook Live event, we discussed some ways business owners can maximize their success by leveraging their ability to recognize which customers are Ideal. This video covers questions like: What main problem does my business solve? Which type of person is most likely to benefit from my service or product? What are the greatest
- [Is Your Strategic Plan in SHAPE?](https://resilientprofitpartners.com/2018/04/26/is-your-strategic-plan-in-shape/) - As much as we try, there are some things that come naturally and some things that don’t. One of those “love-it-or-hate-it” activities is business planning, also known as strategic planning. The whole point of doing this is to define your organization’s: overall direction (Strategy), which goals you want to achieve (Objectives), using which actions and
- [Doing a Post-Flight Check of Your Business](https://resilientprofitpartners.com/2020/06/29/post-flight/) - These questions will help you assess what has happened and decide how to proceed, whether changes need to be made, and how to make the most of your time and resources.
- [How to Create the Perfect Workplace Environment](https://resilientprofitpartners.com/2018/12/30/perfect-workplace/) - When you walk through a business for the first time... what is the first thing you notice? Maybe the way it feels, looks, or smells? Is it the how the receptionist greeted and offered to help you? Is it the attitude and friendliness of staff? Is it the degree to which your needs were met
- [Analyzing Profit Margins FAQs Part 1: Perceptions](https://resilientprofitpartners.com/2018/08/14/analyzing-profit-margins-perceptions/) - Can our personal beliefs about money influence our company’s success? How do our perceptions impact business decisions? Why is the “Fake It Till You Make It” mindset dangerous? I answer these questions—and much more—in my… More
- [What Happened When I Became an “Employee For a Day”](https://resilientprofitpartners.com/2017/10/12/what-happened-when-i-became-an-employee-for-a-day/) - Do you ever go through an “a-ha moment” that suddenly makes you aware of a totally new perspective? That happened to me a few years ago. Like many top-level leaders, I had slowly and imperceptibly developed “Corporate Ladder Bias” during my transition from employee to executive. This subconscious change occurs when our field of vision
- [Introduction to Profit Leaks: What Every Business Owner Should Know](https://resilientprofitpartners.com/2024/06/30/introduction-to-profit-leaks/) - Profit leaks can quietly erode your business profitability, but they don’t need to. Discover how to identify and eliminate these hidden threats with our comprehensive guide. Take control of your profits today.
- [My 2019 Business Year In Review](https://resilientprofitpartners.com/2020/01/15/2019-year-in-review/) - As a new year starts, I want to share what happened in the past 365 days and how I have decided to adjust my company. Imagining “what could be” is one of my top StrengthsFinder talents, also called Ideation. When I was 8 years old, I had a desk in my room with a toy
- [Completing a Pre-Flight Check of Your Business](https://resilientprofitpartners.com/2020/06/17/pre-flight-check/) - Find out how to identify “pre-flight” conditions and which course of action is risk intelligent.
- [What’s the Difference Between Brick-and-Mortar, Franchise, Direct Sales, and MLM?](https://resilientprofitpartners.com/2018/06/15/difference-brick-and-mortar-mlm/) - Business opportunities seem to be popping up out of nowhere these days. If you are a company owner, you may be wondering whether to tweak your business model to keep pace with the newest social network and marketing methods. If you’ve always dreamed of becoming an entrepreneur, you may be tempted to jump into the
- [How to Think of New Content for Your Healthcare Practice Blog](https://resilientprofitpartners.com/2018/04/27/how-to-think-of-new-content/) - I specialize in helping business owners (especially natural health practitioners) to identify their goals, prioritize tasks in order to grow their business, and create a balance so they feel more in control. Today I want to answer a question that has come up a few times lately with several of my clients: “How do I
- [What's in a Name? Why Business Owners Have the Gift of Choice](https://resilientprofitpartners.com/2019/04/27/whats-in-a-name/) - As a business owner, you do have the tremendous opportunity to invent yourself in a number of ways. You get to choose your hours, services, price point, branding, and message.
- [15 More Places to Look for Strategic Risk in a Company: Qualitative](https://resilientprofitpartners.com/2020/06/03/15-more-places-qualitative/) - Here are 15 places to look for qualitative data in your company, and which question to ask to apply them effectively.
- [2017: My Business Year In Review](https://resilientprofitpartners.com/2018/01/03/2017-my-business-year-in-review/) - Conducting a “year in review” process is incredibly helpful. But it can also be excruciating, because looking back at the good & bad of the past year forces us to confront uncomfortable realities. It serves as a window to evaluate goals, examine priorities, and identify where we’ll focus our energy in the coming year. In
- [6 Resources That Can Help You Analyze the Past Year](https://resilientprofitpartners.com/2019/12/21/6-resources-year/) - Here are six helpful tools to review your business and adjust for next year.
- [14 Incredible Devil's Advocates Who Refused to Stay Silent About Injustice](https://resilientprofitpartners.com/2021/06/22/14-incredible-devils-advocates/) - Throughout history, brave individuals have stood up and taken a firm stance on topics that were unpopular. Here are 14 of their stories.
- [Introducing the Northeast Ohio Business Survey](https://resilientprofitpartners.com/2024/10/17/northeast-ohio-business-survey-growth-leadership/) - Northeast Ohio business leaders are invited to take part in a unique survey designed to gather insights on the region’s economic landscape. By participating, you'll contribute to shaping future strategies and driving meaningful change in our local business community.
- [How to Use Good and Bad Pain in Decision-Making](https://resilientprofitpartners.com/2017/10/19/how-to-use-good-and-bad-pain-in-decision-making/) - This is the second in a 3-part series about Pain and Decision-Making. Part 1 | Part 2 | Part 3 Although pain is usually viewed as harmful (“bad pain”), it can also help us (“good pain”). Let’s examine the useful kind. Benefits of Good Pain Some agony is actually good. Without it, we wouldn’t be able to recognize
- [The Two Precursors to Meaning](https://resilientprofitpartners.com/2017/04/03/the-two-precursors-to-meaning/) - Don’t you hate it when you’re having a conversation with someone, and suddenly you realize that you’re on totally different wavelengths? Let’s say we’re discussing your upcoming change management project, and you have been explaining the framework that will be needed to increase your warehouse’s production output. How would you feel if I respond with
- [Paycheck to Paycheck and Trapped in an MLM](https://resilientprofitpartners.com/2024/05/10/paycheck-to-paycheck-and-trapped-in-an-mlm/) - Recently I received a message from Mary in Dallas, Texas: I found your blog, someone very close to me is trapped in an MLM - howdo I get her out? Please help. She is in SuperPatch Company and shetells everyone she makes millions, I know for a fact her and herhusband live pay check to
- [Why Unconscious Aggression is So Hard to See as a Leader](https://resilientprofitpartners.com/2018/04/19/why-unconscious-aggression-is-so-hard-to-see/) - Can we be aggressive toward someone and not even know it? I think we can. Aggression is behavior that is hostile, forceful, or destructive. It comes from the Latin ad- (“to”) and the word gradi (“to step toward something or approach; to attack”). It is an outward expression of inward anger that can cause incredible harm
- [31 “Year In Review” Examples to Inspire You](https://resilientprofitpartners.com/2017/12/19/31-year-in-review-examples/) - A Year In Review is an evaluation of what has occurred in the past year, what you’ve learned, where things went wrong, and how you will make changes for the coming year. To learn how to create your own, read How to Do a Year In Review. This type of evaluation will stretch you. You
- [How Do I Make a Weighted SWOT Diagram? [Video]](https://resilientprofitpartners.com/2017/12/16/how-do-i-make-a-weighted-swot/) - Today, I’m going to explain how to look for hidden opportunities and risks in your organization using a weighted SWOT analysis. This strategic management tool allows you to calculate your options, which leads to decisions that are risk intelligent. In Part 1: How Do I Make a SWOT Diagram? I explained how to take the
- [5 Reasons to Share a “Year In Review” of Your Business](https://resilientprofitpartners.com/2017/12/15/5-reasons-to-share-year-in-review/) - Facing the good and bad of the past year takes courage, especially in re-living painful experiences. But self-evaluating the highs and lows in your past year is just the first step. Sharing your findings with the entire world takes it to a whole new level. In this post, I’ll talk about the benefits and downsides
- [The Ultimate Strategic Planning Framework Tool: A Detailed Review](https://resilientprofitpartners.com/2017/12/05/the-ultimate-strategic-planning-framework-tool-detailed/) - Your strategic plan doesn’t belong in a cabinet like a set of fine china. In my last post, I talked about the many benefits of using a Strategic Planning Framework: a clear vision for the future foresee vulnerabilities and dangers identify areas of healthy growth effectively get control of your company This simple tool answers
- [The Ultimate Strategic Planning Framework Tool: Introduction](https://resilientprofitpartners.com/2017/11/30/the-ultimate-strategic-planning-framework-tool-introduction/) - My great-grandmother, like most women in the early 1900s, had two sets of dishes. One was a plain set for everyday family meals, and the other was a very fancy set that she only brought out on special occasions. Each plate, cup, and saucer was decorated with a design of delicate pink roses, curled ivy,
- [Dante’s Inferno From a Strategic Perspective](https://resilientprofitpartners.com/2017/11/24/dantes-inferno-from-a-strategic-perspective/) - When you hear the words “Dante” and “Inferno,” your initial thought is probably something like this: Some guy named Dante wrote it a long time ago It’s a book about the levels of hell The Catholic faith has something to do with it There’s something about “comedy,” but not in the traditional sense I might
- [5 Painful Discussions That No Organization Should Ignore](https://resilientprofitpartners.com/2017/11/03/5-painful-discussions-that-no-organization-should-ignore/) - This is the final in a 3-part series about Pain and Decision-Making. Part 1 | Part 2 | Part 3 In previous posts, I described ways to see pain objectively, and how to identify pain points, and ways to fix them. In this article, we’ll be examining some difficult topics that most leaders tend to
- [How Do I Make a Super SWOT Diagram? Using Real Examples [Video]](https://resilientprofitpartners.com/2017/11/02/how-do-i-make-a-super-swot-diagram-using-real-examples-video/) - After sketching out the basic components of a SWOT, you can gain even more insight by combining each factor in a matrix.
- [How Do I Make a SWOT Diagram? [Video]](https://resilientprofitpartners.com/2017/10/27/how-do-i-make-a-swot-diagram/) - The Strengths and Weaknesses are internal problems you’re facing. Opportunities and Threats are external problems that originate from outside your company.
- [Let’s Define... What is “Hollowed-Out Engagement”?](https://resilientprofitpartners.com/2017/10/21/video-lets-define-what-is-hollowed-out-engagement/) - Simple and profitable business advisory solutions for Accounting Firms of the future. Learn to identify profit leakage and generate more value for your clients.
- [Grace LaConte Explains the 4 Responses to Fear Diagram [Video]](https://resilientprofitpartners.com/2022/12/31/grace-laconte-4-responses-fear/) - Fear often holds us back. Here are some questions to learn from a fear reaction and improve your business.
- [Let’s Define... What is an “Employee For a Day”?](https://resilientprofitpartners.com/2017/10/19/video-lets-define-what-is-an-employee-for-a-day/) - What does your company look like from the point of view of staff? In this Let’s Define video, I define the “Employee For a Day” concept and why it’s so important. Read my definition of “Employee For a Day” and what happened when I tried this experiment as a new manager. What Does "Employee For a
- [“Employee For a Day”: How to Start](https://resilientprofitpartners.com/2017/10/18/employee-for-a-day-how-to-start/) - Are your staff afraid to share what is going wrong in your company? Do problems keep happening, and you don’t know why? A great solution is to step into the roles of your staff and see the situation first-hand. One fantastic technique is what I call “Employee For a Day.” It is a simple, hands-on
- [What Happens When We Avoid Pain in Decision-Making?](https://resilientprofitpartners.com/2017/10/17/what-happens-when-we-avoid-pain-in-decision-making/) - Pain isn’t something most of us want to experience. We are hard-wired to avoid unpleasant conversations, experiences, and memories. And most of the time, this instinct serves us well. But when it comes to recognizing risks -- vulnerabilities and threats that could cause harm -- avoiding pain is dangerous. This is the first in a 3-part
- [Yin and Yang and the 5 Risk Roles of Executive Leaders](https://resilientprofitpartners.com/2017/10/16/yin-yang-5-risk-roles-of-executive-leaders/) - It’s often difficult to find the right balance between an aggressive approach and a passive one. Discover how the 5 Types of Strategic Risk correlate to a Hierarchical (Yang) and Collaborative (Yin) style of management.
- [Let's Define... What are Blind Spots?](https://resilientprofitpartners.com/2017/10/12/video-lets-define-what-are-blind-spots/) - What are blind spots, and why do leaders struggle with them? In this Let’s Define episode, I will explain the 3 types of blind spots and how to overcome them. Read my definition of Blind Spots What are Blind Spots? In this post, I’m going to talk about Blind Spots. Most of us think of
- [What is Transaction Avoidance Syndrome? Part 3 of 3](https://resilientprofitpartners.com/2017/10/10/what-is-transaction-avoidance-syndrome-part-3-of-3/) - An in-depth look at what happens when business owners are uncomfortable with the payment process, and how to fix it
- [What is Transaction Avoidance Syndrome? Part 2 of 3](https://resilientprofitpartners.com/2017/10/09/what-is-transaction-avoidance-syndrome-part-2-of-3/) - An in-depth look at what happens when business owners are uncomfortable with the payment process, and how to fix it
- [11 Compelling Reasons to Niche Your Healthcare Practice](https://resilientprofitpartners.com/2017/10/07/11-compelling-reasons-to-niche-your-healthcare-practice/) - Curious about why niching a healthcare practice can be so useful? Here are 11 great reasons to consider it.
- [10 Reasons Naturopathic Doctors are Awesome [Video]](https://resilientprofitpartners.com/2017/09/26/10-reasons-naturopathic-doctors-are-awesome/) - What is so great about naturopathic doctors? Well, I’m glad you asked, because I want to share 10 things I like the most about NDs. As a consultant to natural health practice owners, and a former Risk Officer and data management specialist, I have observed the good and the bad in healthcare facilities around the US.
- [What is Transaction Avoidance Syndrome? Part 1 of 3](https://resilientprofitpartners.com/2017/09/01/what-is-transaction-avoidance-syndrome-part-1-of-3/) - An in-depth look at what happens when business owners are uncomfortable with the payment process, and how to fix it
- [Overview of the 5 Types of Strategic Risk](https://resilientprofitpartners.com/2017/07/31/overview-of-the-5-types-of-strategic-risk/) - What are the 5 types of strategic risk, and how do we know if we're vulnerable? In this article, I describe each type of risk and questions to help you determine your organization's areas of vulnerability.
- [What is Strategic Risk, and Why Does It Matter?](https://resilientprofitpartners.com/2017/07/18/what-is-strategic-risk-and-why-does-it-matter/) - When you hear the word “risk,” you probably think of either something dangerous (“don’t do that, you could get hurt!”), or an action that is likely to fail (“if this works out, we’ll be rich; if not, we could lose everything”). But risks are actually neutral; they’re neither good nor bad, but simply describe a degree
- [Yin and Yang Approaches to Management](https://resilientprofitpartners.com/2017/06/08/yin-and-yang-approaches-to-management/) - What can the Yin-Yang philosophy teach us about finding balance in Management roles? The process of managing people and processes requires two components: the role itself (leadership), and the control mechanisms behind it (Governance).
- [Are You Using This Essential Risk Management Tool?](https://resilientprofitpartners.com/2017/03/31/essential-risk-management-tool/) - Strategic risk management is the process of identifying, analyzing, and controlling uncertainties that keep an organization from achieving its objectives. Of the many tools available to increase your strategic risk intelligence—such as a root-cause analysis or a workflow diagram—one is especially useful. It’s simple but often overlooked: the humble dictionary. I happen to really like dictionaries. In
- [Introducing the Featured Niche Practitioner Series](https://resilientprofitpartners.com/2019/04/06/niche-practitioner-series/) - What happens when a healthcare practitioner narrows their focus? In this interview series, you'll hear from successful practice owners with a specialized area of expertise.
- [Why I Hate MLMs: My Story [Video]](https://resilientprofitpartners.com/2018/07/26/why-i-hate-mlms-my-story/) - Of the 10 kinds of business models, Multi-Level Marketing (MLM) is one of the most predatory. MLMs can cause people to get sucked into a system over which they have no control, power, or decision-making ability. Someone who joins an MLM is a contractor (also called a “consultant” or “distributor”) who agree to sell products or services.
- [My 2020 Business Year In Review (a Year Late)](https://resilientprofitpartners.com/2022/03/01/2020-year-in-review/) - It has taken me 14 months to finally take stock of what took place in my business. As with many owners, 2020 did not deliver the outcomes I was expecting. The idea of re-living those disappointments felt so painful... that I decided to delay the Year In Review process until now. As uncomfortable as it
- [27 Niche Ideas for a Specialized Massage Therapy Business](https://resilientprofitpartners.com/2019/04/02/27-niche-ideas-massage-therapy-2/) - Massage Therapists have the opportunity to stand out among competitors. One great way to do this is by choosing a single technique or skill in which to become an expert.
- [Introducing the New "Specialized Practice Niche" blog series](https://resilientprofitpartners.com/2019/03/21/specialized-practice-niche-series/) - This series will provide examples of niche categories in healthcare, including creative ideas for a Triple Niche and practitioners who provide that type of specialty.
- [Why Picking a Successful Niche is Like Tending a Garden [Video]](https://resilientprofitpartners.com/2019/04/16/niche-garden/) - Running a business is just like tending a garden. You have a general idea of what you want the outcomes to look like. You’ll often seen promising opportunities that pop up unexpectedly. But it’s impossible to be Everything to Everyone. To succeed, you must eliminate anything that keeps you from achieving the fruits of your labor.
- [A Letter to My Business Mentor: From Fear to Confidence](https://resilientprofitpartners.com/2017/11/09/a-letter-to-my-business-mentor-from-fear-to-confidence/) - I recently had a great e-mail exchange with my long-time mentor, who is the CEO of an engineering company in the US Midwest. He asked me how things are going. Here was my response: Hi [Mentor], It’s so nice to hear from you. I finally started blogging more frequently, starting with a gratitude post
- [My Past Year Wasn't Great; Should I Still Do a Year In Review?](https://resilientprofitpartners.com/2021/12/30/past-year-wasnt-great/) - We're almost at the end of another year! And although 2021 may not have gone as expected, you now have a choice: You can head into the new year with a renewed determination and hope that things will improve... Or you can take stock and prepare for what could be coming, whether good or bad.
- [How to Do a Year In Review](https://resilientprofitpartners.com/2017/12/07/how-to-do-a-year-in-review/) - It’s that time of year… to review whether you have reached your goals! As a business owner, you may feel ready to leave last year behind and move forward—especially if you’ve experienced failure: Disappointing sales, high staff turnover, unpaid invoices, frustrating delays, or negative outcomes. But we shouldn’t avoid talking about failure. It may be
- [How to Estimate the Qualitative Loss From Staff Turnover](https://resilientprofitpartners.com/2018/05/10/how-to-estimate-qualitative-loss-from-turnover/) - What is an employee worth to you? Not just their ability to generate sales or produce a measurable outcome, but also in terms of the experience they provide, and the emotional impact they make? How can we calculate the degree of value an employee brings to a company, and what we lose when they quit?
- [How Cult Tactics Affected the Duggar, Holmes, and Maxwell Court Cases](https://resilientprofitpartners.com/2021/12/03/cult-tactics-duggar-holmes-maxwell/) - Let's take a look at how the BITE model can help us to identify cult and manipulation tactics in the Duggar, Holmes, and Maxwell cases.
- [Why #MeToo Inspired Me to Be Transparent and Share My Failures](https://resilientprofitpartners.com/2017/10/24/why-metoo-inspired-me-to-be-transparent-and-share-my-failures/) - The following is my perspective on owning a business, experiencing trauma, and bringing my failures to light. I used to hate the idea of sharing details about my personal life or business publicly, mostly because it’s not fun to get rejected by strangers. As an entrepreneur, my business and personal decisions are intertwined; so negative feedback
- [How to Apply the StrengthsFinder Assessment](https://resilientprofitpartners.com/2019/06/12/apply-strengthsfinder/) - Once I took the StrengthsFinder assessment and started to dig deeper into my top 5 talents, the world finally started to make sense. I started to appreciate my natural talents and realized that the situations where I felt unheard or unappreciated often came from my own perception of the situation.
- [I Got Featured on the Everything Business Consulting Podcast!](https://resilientprofitpartners.com/2021/10/18/featured-on-ebc-podcast/) - Which qualifications are essential in a great consultant? How can I reach the best clients for me? and other questions are answered in this podcast
- [How to Analyze Your Customer Profit Contribution](https://resilientprofitpartners.com/2021/07/24/customer-profit-contribution/) - Improving your profit is extremely important. This tool shows you how to calculate the profit contribution of customers.
- [What Happened After I Looked at 403 Health and Wellness MLM Companies](https://resilientprofitpartners.com/2020/04/29/403-health-wellness-mlm/) - While a vast number of health and wellness products are sold in traditional direct-to-consumer methods, direct sales is an increasingly popular method of distribution.
- [What a US Marine Combat Veteran Taught Me About Post-Traumatic Growth](https://resilientprofitpartners.com/2020/02/12/veteran-post-traumatic-growth/) - How does trauma affect members of the military, and why it is so difficult for veterans to integrate back into “regular” society?
- [What is a Devil's Advocate Perspective?](https://resilientprofitpartners.com/2021/06/10/devils-advocate-perspective/) - Contrarians can help us recognize problems that hold us back from achieving strategic goals.
- [Who are Your Devil’s Advocates? [Podcast]](https://resilientprofitpartners.com/2020/06/19/devils-advocates/) - In this episode, I’ll explain what a Devil’s Advocate is and why it’s so important for business owners to listen to people who have negative things to say.
- [The 4 Responses to Fear as a Leader](https://resilientprofitpartners.com/2018/12/16/the-4-responses-to-fear-as-a-leader/) - What are you scared of? As humans, we are biologically hard-wired to treat every perceived threat in an extreme way, with one of four reactions: Fight: go on the offensive, reacting aggressively to eliminate the problem Flight: avoid the problem by retreating to a safer position Freeze: shut out the problem by pretending like it’s
- [50 Ways to Accommodate Patients Who are Afraid of the Dentist](https://resilientprofitpartners.com/2020/04/07/afraid-of-dentist/) - Practical ways to respond to patient fears, as a dentist or service provider.
- [Understanding the Culture of a Company, Part 2: Deeper Culture](https://resilientprofitpartners.com/2018/05/11/understanding-the-culture-part-2-deeper/) - What can we learn about the Deeper #Culture of a company? (Part 2)
- [Understanding the Culture of a Company, Part 1: Surface Culture](https://resilientprofitpartners.com/2018/04/12/understanding-the-culture-part-1-surface/) - A company’s culture goes far beyond what we see on the outside. In this article, I’ll be examining what culture is, how it matters in achieving goals, and which aspects we can see on the “surface.” Here’s an example. You walk into Grocery Store A, where you see a colorful display of fruits and vegetables.
- [8 Reasons to Take the StrengthsFinder Assessment if You're a Business Owner](https://resilientprofitpartners.com/2019/06/30/8-reasons-strengthsfinder/) - If you are a business owner or leader, here are 8 specific ways this assessment can add more value to your company.
- [Which 64 Business Industries are Growing Despite the Pandemic](https://resilientprofitpartners.com/2021/04/19/64-industries-growing-despite-pandemic/) - Simple and profitable business advisory solutions for Accounting Firms of the future. Learn to identify profit leakage and generate more value for your clients. %
- [5 Tech Trends Your Business Should Be Aware Of](https://resilientprofitpartners.com/2020/07/26/tech-trends/) - With a tech-forward approach, business owners can remain perpetually open to adaptation and innovation.
- [How to Bounce Back After Your Business Closes](https://resilientprofitpartners.com/2020/04/15/bounce-back/) - Moving forward after a setback can be tricky, so it’s important to create a plan. Here are a few tips on how to do it.
- [Company Culture FAQs Part 5 of 5](https://resilientprofitpartners.com/2018/08/02/company-culture-faqs-part-5/) - This is the final episode in a 5-part series about Company Culture Frequently Asked Questions. I wrap up the series with some advice about employee engagement, the elements of a successful company, and books I recommend. Watch the recorded video here, or read below for bonus-filled content. Part 1 | Part 2 | Part 3

## Pages

- [Hidden Profit Leaks That Make a Strong Business Harder to Run Than It Should Be](https://resilientprofitpartners.com/) - Unlock hidden profit, fix inefficiencies, and scale with confidence.
- [Speaking](https://resilientprofitpartners.com/speaking/) - Book Grace LaConte for expert talks on profit leaks, resilient growth, empathetic leadership, and legacy preparation.
- [Business Clarity Session](https://resilientprofitpartners.com/free-profit-assessment/) - Take our free assessment to uncover hidden profit leaks and enhance business performance.
- [About the Founder](https://resilientprofitpartners.com/about/about-the-founder/) - #
- [About Us](https://resilientprofitpartners.com/about/) - Learn how LaConte Consulting helps optimize profits and improve business growth.
- [A Different Kind of Advisory Partnership](https://resilientprofitpartners.com/advisor-partner-approach/) - Many business owners don't need a major overhaul. They need clarity on hidden friction, profit leaks, and practical ways to strengthen performance.
- [Marketing Intelligence & Competitive Analysis: Student Practicum](https://resilientprofitpartners.com/marketing-intelligence-practicum/) - #
- [Business Insights and Intelligence Initiative](https://resilientprofitpartners.com/ohio-survey/) - Explore key insights from Ohio business leaders on decision-making, growth, and resilience. Access the full survey results and actionable strategies.
- [Student-Created Toolkits for Real-World Business Challenges](https://resilientprofitpartners.com/ohio-survey/student-created-toolkits-for-real-world-business-challenges/) - #
- [Northeast Ohio Business Leaders Survey Report](https://resilientprofitpartners.com/ohio-survey/ne-ohio-business-survey-report/) - #
- [Hidden Profit Frictions](https://resilientprofitpartners.com/hidden-profit-frictions/) - #
- [Legal Disclaimer](https://resilientprofitpartners.com/legal-disclaimer/) - Review the legal disclaimer for LaConte Consulting regarding the use of our services and website.
- [Privacy Policy](https://resilientprofitpartners.com/privacy-policy/) - LaConte Consulting's privacy policy regarding the protection of your data and information.
- [Contact](https://resilientprofitpartners.com/contact/) - Reach out to LaConte Consulting to discuss strategies for improving your business’s profit and growth.
- [Family Business Leadership Resources](https://resilientprofitpartners.com/family-business-leadership-resources/) - Access key takeaways, workshop summaries, and essential reading for privately held and family-owned businesses preparing for growth and succession.
- [The SHARP Framework](https://resilientprofitpartners.com/sharp-framework/) - #
- [The Profitable Pause™: Step Back to Move Forward](https://resilientprofitpartners.com/profitable-pause/) - Feeling stuck solving business problems? The Profitable Pause helps uncover profit leaks, optimize efficiency, and build a clear strategy for long-term growth.
- [What's Wrong with Your Business? Podcast](https://resilientprofitpartners.com/podcast/) - Uncover hidden problems, fix profit leaks, and build a thriving business.
- [Violence in Language](https://resilientprofitpartners.com/violence/) - Explore how aggressive language affects workplace culture and leadership.
- [The Minimalist Manager](https://resilientprofitpartners.com/the-minimalist-manager/) - Learn how to streamline management, reduce complexity, and lead with clarity.
- [Testimonials](https://resilientprofitpartners.com/testimonials/) - Read success stories and client testimonials to learn how LaConte Consulting has helped businesses optimize profit and achieve growth.
- [Strategy Tools Made Easy](https://resilientprofitpartners.com/strategytools/) - Simplify your business strategy with our easy-to-use tools and templates for success.
- [Services](https://resilientprofitpartners.com/services/) - Explore consulting services designed to help your business optimize profits and achieve healthy growth.
- [MLM Definitions](https://resilientprofitpartners.com/mlm-definitions/) - A glossary of essential MLM terms to understand business structure and strategy.
- [Helpful Info About MLMs](https://resilientprofitpartners.com/helpful-info-about-mlms/) - Learn about MLMs, their structure, and how they impact business decisions and growth.
- [Free Resources](https://resilientprofitpartners.com/resources/) - Access free resources to improve your business’s profitability and operational efficiency
- [Facts About Women-Owned Businesses](https://resilientprofitpartners.com/women-owned-businesses/) - Discover key facts and insights into the growth and challenges faced by women-owned businesses.
- [Definitions](https://resilientprofitpartners.com/definitions/) - #
- [FAQs: Uncovering Hidden Profit Leaks](https://resilientprofitpartners.com/consulting/profit-leak-faqs/) - Get answers on identifying and fixing hidden profit leaks to optimize business performance.
- [Consulting Services](https://resilientprofitpartners.com/consulting/) - Discover how our consulting services can maximize revenue, improve efficiency, and boost business success.
- [Complete List of Direct Sales and MLM Companies Worldwide](https://resilientprofitpartners.com/mlm-direct-sales-global-list/) - #
- [Ethical Standards on the Sale of Products in Healthcare](https://resilientprofitpartners.com/ethics/) - #

## Categories

- [Life](https://resilientprofitpartners.com/category/life/) - Year in review, Lessons Learned, and funny/inspiring stories
- [News and Announcements](https://resilientprofitpartners.com/category/news-and-announcements/) - What’s new at LaConte Consulting?
- [Videos](https://resilientprofitpartners.com/category/videos/) - Videos, as well as additional tips (and a transcript of the content!)
- [Definitions](https://resilientprofitpartners.com/category/definitions/) - The meaning behind a word or phrase that is commonly used in strategic business growth
- [Effective Management](https://resilientprofitpartners.com/category/effective-management/) - How to avoid planning errors, make CLEAR decisions, and communicate effectively
- [Strategy Tools](https://resilientprofitpartners.com/category/strategy-tools/) - Practical advice for how to improve your business as an owner and/or leader
- [Risk Intelligence](https://resilientprofitpartners.com/category/risk-intelligence/) - How to recognize strategic vulnerabilities and opportunities in your business
- [Niche Marketing Strategy](https://resilientprofitpartners.com/category/practice-niche/) - Marketing tips and examples to specialize your business
- [Podcast](https://resilientprofitpartners.com/category/podcast/)
- [Navigating Business Decisions Study](https://resilientprofitpartners.com/category/studies-research/navigating-business-decisions-study/) - An inside look at how leaders tackle complex choices, uncovering key strategies, obstacles, and pathways to success. Conducted in collaboration with students at Kent State University, this study focuses on companies in Northeast Ohio, offering grounded insights from real-world business leaders.
- [Women-Owned Businesses Study](https://resilientprofitpartners.com/category/studies-research/women-owned-businesses-study/) - Exploring the unique challenges, growth strategies, and success stories of female entrepreneurs and business owners, backed by real data and leadership insights.
- [Studies & Research](https://resilientprofitpartners.com/category/studies-research/) - Data-driven insights and comprehensive reports designed to guide smarter, strategic business choices.

## Tags

- [feedback](https://resilientprofitpartners.com/tag/feedback/)
- [marketing](https://resilientprofitpartners.com/tag/marketing/)
- [relationships](https://resilientprofitpartners.com/tag/relationships/)
- [Lessons Learned](https://resilientprofitpartners.com/tag/lessons-learned/)
- [creativity](https://resilientprofitpartners.com/tag/creativity/)
- [communication](https://resilientprofitpartners.com/tag/communication/)
- [services](https://resilientprofitpartners.com/tag/services/)
- [philosophy](https://resilientprofitpartners.com/tag/philosophy/)
- [failure](https://resilientprofitpartners.com/tag/failure/)
- [success](https://resilientprofitpartners.com/tag/success/)
- [psychology](https://resilientprofitpartners.com/tag/psychology/)
- [mental health](https://resilientprofitpartners.com/tag/mental-health/)
- [uncertainty](https://resilientprofitpartners.com/tag/uncertainty/)
- [point of view](https://resilientprofitpartners.com/tag/point-of-view/)
- [value](https://resilientprofitpartners.com/tag/value/)
- [sales](https://resilientprofitpartners.com/tag/sales/)
- [pain](https://resilientprofitpartners.com/tag/pain/)
- [leadership](https://resilientprofitpartners.com/tag/leadership/)
- [emotions](https://resilientprofitpartners.com/tag/emotions/)
- [wealth](https://resilientprofitpartners.com/tag/wealth/)
- [entrepreneur](https://resilientprofitpartners.com/tag/entrepreneur/)
- [business model](https://resilientprofitpartners.com/tag/business-model/)
- [threats](https://resilientprofitpartners.com/tag/threats/)
- [strategic planning](https://resilientprofitpartners.com/tag/strategic-planning/)
- [change management](https://resilientprofitpartners.com/tag/change-management/)
- [MLM](https://resilientprofitpartners.com/tag/mlm/)
- [growth](https://resilientprofitpartners.com/tag/growth/)
- [FAQs](https://resilientprofitpartners.com/tag/faqs/)
- [post-mortem](https://resilientprofitpartners.com/tag/post-mortem/)
- [structure](https://resilientprofitpartners.com/tag/structure/)
- [Year In Review](https://resilientprofitpartners.com/tag/year-in-review/)
- [personality](https://resilientprofitpartners.com/tag/personality/)
- [qualitative](https://resilientprofitpartners.com/tag/qualitative/)
- [bad news](https://resilientprofitpartners.com/tag/bad-news/)
- [risk management](https://resilientprofitpartners.com/tag/risk-management/)
- [frameworks](https://resilientprofitpartners.com/tag/frameworks/)
- [danger](https://resilientprofitpartners.com/tag/danger/)
- [uncomfortable](https://resilientprofitpartners.com/tag/uncomfortable/)
- [predatory](https://resilientprofitpartners.com/tag/predatory/)
- [transparent](https://resilientprofitpartners.com/tag/transparent/)
- [profit](https://resilientprofitpartners.com/tag/profit/)
- [target customers](https://resilientprofitpartners.com/tag/target-customers/)
- [vulnerabilities](https://resilientprofitpartners.com/tag/vulnerabilities/)
- [decision-making](https://resilientprofitpartners.com/tag/decision-making/)
- [goal-setting](https://resilientprofitpartners.com/tag/goal-setting/)
- [Alternative medicine](https://resilientprofitpartners.com/tag/alternative-medicine/)
- [niche](https://resilientprofitpartners.com/tag/niche/)
- [data analysis](https://resilientprofitpartners.com/tag/data-analysis/)
- [Customer Experience](https://resilientprofitpartners.com/tag/customer-experience/)
- [company culture](https://resilientprofitpartners.com/tag/company-culture/)
- [intimidation](https://resilientprofitpartners.com/tag/intimidation/)
- [self-evaluation](https://resilientprofitpartners.com/tag/self-evaluation/)
- [problem solving](https://resilientprofitpartners.com/tag/problem-solving/)
- [influence](https://resilientprofitpartners.com/tag/influence/)
- [professional image](https://resilientprofitpartners.com/tag/professional-image/)
- [ROI](https://resilientprofitpartners.com/tag/roi/)
- [quantitative](https://resilientprofitpartners.com/tag/quantitative/)
- [SHAPE](https://resilientprofitpartners.com/tag/shape/)
- [root cause](https://resilientprofitpartners.com/tag/root-cause/)
- [devil's advocate](https://resilientprofitpartners.com/tag/devils-advocate/)
- [limitations](https://resilientprofitpartners.com/tag/limitations/)
- [SWOT](https://resilientprofitpartners.com/tag/swot/)
- [pyramid scheme](https://resilientprofitpartners.com/tag/pyramid-scheme/)
- [measures](https://resilientprofitpartners.com/tag/measures/)
- [policies and procedures](https://resilientprofitpartners.com/tag/policies-and-procedures/)
- [onboarding](https://resilientprofitpartners.com/tag/onboarding/)
- [profit margins](https://resilientprofitpartners.com/tag/profit-margins/)
- [cashflow](https://resilientprofitpartners.com/tag/cashflow/)
- [KPI](https://resilientprofitpartners.com/tag/kpi/)
- [strengths](https://resilientprofitpartners.com/tag/strengths/)
- [outcome](https://resilientprofitpartners.com/tag/outcome/)
- [business owner](https://resilientprofitpartners.com/tag/business-owner/)
- [risk assessment](https://resilientprofitpartners.com/tag/risk-assessment/)
- [stakeholders](https://resilientprofitpartners.com/tag/stakeholders/)
- [metric](https://resilientprofitpartners.com/tag/metric/)
- [unknowns](https://resilientprofitpartners.com/tag/unknowns/)
- [self-sabotage](https://resilientprofitpartners.com/tag/self-sabotage/)
- [Yin and Yang](https://resilientprofitpartners.com/tag/yin-and-yang/)
- [learning style](https://resilientprofitpartners.com/tag/learning-style/)
- [overconfidence](https://resilientprofitpartners.com/tag/overconfidence/)
- [blind spot](https://resilientprofitpartners.com/tag/blind-spot/)
- [StrengthsFinder](https://resilientprofitpartners.com/tag/strengthsfinder/)
- [strategic risk](https://resilientprofitpartners.com/tag/strategic-risk/)
- [strategic objectives](https://resilientprofitpartners.com/tag/strategic-objectives/)
- [fear response](https://resilientprofitpartners.com/tag/fear-response/)
- [PESTEL](https://resilientprofitpartners.com/tag/pestel/)
- [Everything to Everyone](https://resilientprofitpartners.com/tag/everything-to-everyone/)
- [reputational](https://resilientprofitpartners.com/tag/reputational/)
- [offboarding](https://resilientprofitpartners.com/tag/offboarding/)
- [staff engagement](https://resilientprofitpartners.com/tag/staff-engagement/)
- [move the needle](https://resilientprofitpartners.com/tag/move-the-needle/)
- [Ideal Customers](https://resilientprofitpartners.com/tag/ideal-customers/)
- [strategy tool](https://resilientprofitpartners.com/tag/strategy-tool/)
- [Facebook Live](https://resilientprofitpartners.com/tag/facebook-live/)
- [healthcare practice](https://resilientprofitpartners.com/tag/healthcare-practice/)
- [strategic drivers](https://resilientprofitpartners.com/tag/strategic-drivers/)
- [empathetic leadership](https://resilientprofitpartners.com/tag/empathetic-leadership/)
- [Customer Avatar](https://resilientprofitpartners.com/tag/customer-avatar/)
- [Super SWOT](https://resilientprofitpartners.com/tag/super-swot/)
- [VMVOM](https://resilientprofitpartners.com/tag/vmvom/)
- [Yin imbalance](https://resilientprofitpartners.com/tag/yin-imbalance/)
- [foundational staff](https://resilientprofitpartners.com/tag/foundational-staff/)
- [Frankenstein Management](https://resilientprofitpartners.com/tag/frankenstein-management/)
- [Corporate Ladder Bias](https://resilientprofitpartners.com/tag/corporate-ladder-bias/)
- [Employee for a Day](https://resilientprofitpartners.com/tag/employee-for-a-day/)
- [needs fears and expectations](https://resilientprofitpartners.com/tag/needs-fears-and-expectations/)
- [Hollowed-Out Engagement](https://resilientprofitpartners.com/tag/hollowed-out-engagement/)
- [Participatory Job Design](https://resilientprofitpartners.com/tag/participatory-job-design/)
- [risk roles](https://resilientprofitpartners.com/tag/risk-roles/)
- [Scrooge Effect](https://resilientprofitpartners.com/tag/scrooge-effect/)
- [Healthy Feedback Loop](https://resilientprofitpartners.com/tag/healthy-feedback-loop/)
- [Transaction Avoidance](https://resilientprofitpartners.com/tag/transaction-avoidance/)
- [strategic growth sphere](https://resilientprofitpartners.com/tag/strategic-growth-sphere/)
- [triple niche](https://resilientprofitpartners.com/tag/triple-niche/)
- [Risk Intelligence](https://resilientprofitpartners.com/tag/risk-intelligence/)
- [Practice Niche](https://resilientprofitpartners.com/tag/practice-niche/) - Description of a healthcare service category niche such as Specialized Massage Therapy, Naturopathic Oncology, and Digestive Health
- [marketing strategy](https://resilientprofitpartners.com/tag/marketing-strategy/)
- [strategic marketing](https://resilientprofitpartners.com/tag/strategic-marketing/)
- [motivation](https://resilientprofitpartners.com/tag/motivation/)
- [multiple streams of income](https://resilientprofitpartners.com/tag/multiple-streams-of-income/)
- [COVID-19](https://resilientprofitpartners.com/tag/covid-19/)
- [BITE model](https://resilientprofitpartners.com/tag/bite-model/)
- [retirement](https://resilientprofitpartners.com/tag/retirement/)
- [financial management](https://resilientprofitpartners.com/tag/financial-management/)
- [core values](https://resilientprofitpartners.com/tag/core-values/)